These terms and conditions apply to all sales completed through the website huubcanada.ca.
Any item purchased on promotion, sale, or clearance is considered a final sale. No exchanges, store credits, or refunds will be granted for these items.
1. Item Availability
All orders are fulfilled from our store; items in stock are normally shipped within 48 hours. Items not currently in stock can usually be ordered and delivered within two to three weeks. HUUB Canada cannot, however, be held responsible for non-compliance with displayed delivery times. When a supplier informs us that an ordered item is no longer available, the customer will receive an email notification.
2. Pricing
Prices displayed on huubcanada.ca are in Canadian dollars, before taxes and shipping fees. The total price is payable in full in a single payment at the time of order. All orders are payable in Canadian dollars. For any delivery outside of Canada, applicable customs fees and local taxes remain the responsibility of the recipient.
3. Shipping & Handling Fees
Shipping fees cover preparation, packaging, and postage costs. They are determined based on the delivery address, number of items ordered, and the total order amount before taxes and shipping fees. Customers cannot combine multiple orders to receive a discount on shipping fees.
Shipping Fee Refund Policy: Shipping fees are non-refundable. If free shipping was offered, it is still paid for by Huubcanada.ca; consequently, a flat rate of $20 will automatically be deducted from any applicable refund.
4. Payment Methods
Orders placed on huubcanada.ca or by phone must be paid by credit card. We accept VISA and MASTERCARD.
5. Delivery Times
A processing time of two business days must be allowed for order processing of items in stock at our store, plus an average of one to three business days for delivery within Quebec or one business day for expedited delivery. HUUB Canada shall not under any circumstances be held responsible for delivery delays resulting from supplier stock shortages or carrier delays.
6. Returns & Exchanges
Items provided by HUUB Canada are brand new and guaranteed free of defects. Should an item be defective or not match what was ordered, HUUB Canada commits to exchanging it within 10 days of the delivery date, provided it is accompanied by the delivery slip or a copy of the huubcanada.ca invoice.
To return merchandise, the customer must visit our store, where our staff will process the exchange. If the customer is unable to travel, they must contact HUUB Canada by email or phone to make appropriate arrangements. Return shipping costs are the sole responsibility of the buyer.
7. Hygiene Restrictions (Final Sale)
For strict hygiene reasons, swimsuits, trisuits, and cycling shorts are sold as final sale. No exchanges or refunds will be accepted for these categories of items.